Effective Date: 05-12-2025
1. Cancellation Before Dispatch
You may cancel your order without reason any time before we dispatch it. To cancel, contact us at [email / phone] as soon as possible. Once the order is dispatched, cancellation may not be possible.
2. Returns & Refunds (Eligible Cases)
We accept returns and offer refunds or replacements under the following circumstances (subject to verification):
- Damaged or defective products delivered.
- Incorrect item delivered (different from what you ordered).
- Missing items in the package.
3. Return Conditions
To be eligible for return/refund/replacement:
- You must notify us within [e.g. 5 business days] of delivery date, via email with order details and photos of the package / product showing the issue.
- The product must be unused / unopened (unless damage is visible), with original packaging, labels and invoice.
- Returns must be sent to us within [e.g. 7–10 days] of our approval, at your cost (unless we arrange courier or we find shipping was at our fault).
4. Refund / Replacement Process
- Once we receive the returned product and verify the issue, we will process refund or replacement.
- Refunds will be issued via the original payment method (or other mutually agreed method).
- Time for refund may vary depending on payment provider / bank.
5. Non-Returnable Products
Certain products may not be eligible for return (e.g. opened consumables, perishable goods, hygiene-sensitive items), subject to Indian regulations and at our discretion.
6. Partial Refunds / Discounts
In cases where full return / replacement is not possible, but part of the order is affected (e.g. minor damage, delayed delivery), we may offer partial refund, discount, or store credit — at our discretion.
7. Changes to this Policy
We reserve the right to amend this Return / Refund Policy at any time. Changes will be effective immediately upon posting to the Website.